Selecting new employees is one of the most critical decisions leaders can make within their organizations. According to the U.S. Department of Labor (2000), leaders need to understand the purpose of their assessment system clearly. Leaders can use assessment data to identify employees who enhance the organization’s performance. Additionally, assessment data helps to highlight the specialized skills required for specific positions and the associated safety risks. The two primary factors in gathering trustworthy assessment data are the reliability and validity of the assessments used in the hiring process.
Reliability
Reliability is the consistency and dependability of a test in measuring a characteristic
Produces similar results when retaken by the same person
Provides confidence in the data
Allows leaders to make informed decisions and enhance the quality of their hires
Validity
Validity is what characteristic the test measures and how will it does so
Can effectively predict job performance
Enables meaningful conclusions to be drawn
Structured interviews have a validity coefficient of 0.51 (Testgrid, 2021)
Source: U.S. Department of Labor (2000)
Performance appraisals can be one of the most challenging tasks for supervisors. However, this conversation can also be stressful for employees receiving the appraisal. Performance appraisals provide an opportunity to recognize good performance and address areas for improvement. Additionally, they serve as a means to communicate short-term and long-term goals for individual employees. A structured plan for conducting performance appraisals can make the process less stressful and more productive.
Source: Knight (2011)
Examining historical performance data is crucial for crafting a winning strategy for the future. Leaders can harness the power of key performance indicators (KPIs) and balanced scorecards to gain valuable insights. These dynamic tools empower leaders to formulate strategic business plans that drive success and significantly boost profits. By leveraging these resources, organizations can confidently navigate toward a prosperous future.
A KPI is a metric that can be measured in an organization such as sales, revenue, or customer satisfaction
The two types of KPI is leading and lagging indicator
The driving KPI is the lagging indicator
The performance from leading indicator is delayed in lagging indicator
Source: KPI Fire (2017)
Contains four perspectives
Financial
Customer
Internal
Learning
Better serve customers, employees, and shareholders
Effectively develop long-term success strategies by maintaining a balanced view of the company
Source: Kaplan & Norton (1992)
One crucial ethical consideration that leaders must consider is the concept of adverse impact. As highlighted by the U.S. Department of Labor (2000), some traits we often rely on as indicators of job performance can lead to unintended consequences for specific groups. Leaders must recognize these potential pitfalls, as they can open the door to civil lawsuits, often without malice.
The Society for Human Resource Management (SHRM) (2020) stresses that adverse impact lawsuits are not just isolated cases; they frequently involve multiple employees and can be rooted in long-standing organizational practices, which makes them both time-consuming and costly. Beyond the legal implications, these issues can severely tarnish an organization's reputation and strain client relationships. Proactively understanding and addressing adverse impacts can safeguard the organization's integrity and foster a more inclusive workplace.
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Kaplan, R. S., & Norton, D. P. (1992, January-February). The balanced scorecard – Measures that drive performance. Harvard Business Review, 71-79.
Knight, R. (2011, November 3). Delivering an effective performance review. Harvard Business Review. https://hbr.org/2011/11/delivering-an-effective-perfor
KPI Fire. (2017, August 15). What is a KPI? Lead and lag indicators [Video]. YouTube. https://youtu.be/ztn1XBsYUAI
Society for Human Resources Management. (2020). Avoiding adverse impact in employment practices. https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/avoidingadverseimpact.aspx
Testgrid. (2021, June 15). Psychometric assessments: Can they really predict job performance? https://testgrid.com/blog/2021/06/15/psychometric-assessments-predict-job-performance/
U.S. Department of Labor. (2000). Testing and assessment: An employer's guide to good practices. Employment and Training Administration. https://www.onetcenter.org/dl_files/empTestAsse.pdf